LSO is aimed to help IT / ITES clients to develop audit
processes that drive initiatives to build & support
superior performance in customer touch intensive environment,
as measured by the criteria of customer service, customer
satisfaction and operational efficiency. The audit processes
can be customized, developed and implemented to include
practitioners from both external and internal Customer Service
Providers, outsourcers, vendors, industry suppliers, and
other industry experts creating a multi-discipline collaborative
environment.
Following are listed benefits for ITES clients using LSO:
• Benchmarking Industry Best Practices
• Performance improvement
• Training of Human Resource (CRM specific)
• Strengthen Marketing Practices
• Build Competitive Advantage
• Tighten integration with solutions provider and
customers along Value Chain
Litmus Audits simple 4 step process
offer client the flexibility to perform the audits by themselves
(Licensed Service model),
or outsource or contract the audit work to Litmus Infosec
(Application Service
provider model).
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